Information from DHL, updated 15.12.2020 (https://www.dhl.de/coronavirus)
Dear Customer,
In light of the coronavirus pandemic, we would like to update you potential impacts of the virus on Deutsche Post DHL dispatch and delivery services. Due to the current rise in parcel volumes and more stringent COVID safety measures, the delivery of shipments may be subject to delays in certain cases. We ask for your understanding in such instances.
Currently there are no restrictions to our mail service within Germany, and no restrictions to services provided at our retail outlets and DHL Paketshops. We generally recommend contactless delivery options whenever possible; this means specifying a Preferred location where our deliverers can drop-off your parcels, or addressing parcels directly to a Packstation.
From Friday, 04.12. up to and including Monday, 07.12.2020 our annual inventory will take place.
During this time period no shipping can take place.
In addition, we are only able to offer limited telephone support during this period.
From Tuesday, 08.12. we are available for you as usual.
In urgent emergencies please send us an e-mail to info@onergys.de
Many thanks for your understanding.
Founded in 1958 and based in Münster, Germany, Hengst is a global company specializing in the production of filters for vehicles. Its 2,500 filter products for passenger cars and commercial vehicles include oil filters, fuel filters, air filters and special applications. Hengst is a development partner and original equipment manufacturer for international engine manufacturers, supplying filters to around 600 dealers worldwide. Hengst filters and meet the highest quality standards. All products are manufactured to fit perfectly and therefore ensure quick and easy installation and high functional reliability. Even industrial and unusual engine conditions can be mastered. Hengst products are manufactured according to the highest technical standards and are tested using the most stringent quality features. For more than 55 years, Hengst has been developing filtration products and systems. Every new product goes through an extensive development and testing phase before it is allowed to bear the name Hengst. Filters from Hengst are always the latest state of the art.
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| Hengst oil filters clean the oil circuit of contaminants efficiently and are particularly robust, durable, and service-friendly. | Hengst quality air filters protect engines and electronic components by cleaning the intake air efficiently and reliably. | Hengst fuel filters maintain the operational safety of the engine and protect the injection system from contamination. |
Our range of adhesives and sealants available online has increased through new products of WEICON. silicone, anti-seize, plast-o-seal, thread sealing cord and many other Weicon products.
These special sealants and adhesives can now also be found in our product range.
Dear customers, suppliers and partners
We all are in the face of an unprecedented challenge at the moment. Of course, you are worried about how we deal with the current COVID-19 situation. ONERGYS has already taken far-reaching measures to prevent further spread and contamination. The health and safety of our employees, customers and partners remain our top priority.
We are available and able to deliver!
Despite numerous restrictions, we have managed to keep our shipping and service at the usual high level and protect the employees at the same time. Our office activities were moved to the home office as far as possible. In our business premises and our shipping warehouse, the hygiene and behavioral instructions published by the Federal Centre for Health continue to apply. Here we work with a minimum staffing level in order to ensure the dispatch and the processes as usual.
Due to our high storage capacities, we are able to deliver incoming orders as usual and without any problems at the moment. The internal processes function smoothly. Should this situation change, we will inform you immediately.
Please note that due to the current situation, there may always be a delay in the shipping route or the tracking process of your order. Our shipping partners report a 100% availability at the moment.
In part, due to the high volume of shipments, there are delays in delivery and customs clearance at borders worldwide. This also applies to delivery by our suppliers. We are in close contact here to ensure continuous delivery, so that we can continue to supply the usual spare parts in sufficient quantities. Within the scope of possibilities, we have increased our safety stock.
"First come, first served!"
Incoming orders are processed according to the "first come, first served" principle, i.e. in the chronological order of their incoming dates. Please place your order at www.onergys.de to get an order/transaction number directly. On our webshop you will also find the current availability -> Green traffic light = item is available from stock. Yellow traffic light = item has been ordered from our supplier, goods receipt is expected. In case of doubt, we recommend the shipping method "Express" if you need to order items in a time-critical manner.
We have no influence on any delivery delay by the shipping service providers. However, we make sure that your orders leave our warehouse on time. Should there nevertheless be due to the occurrence of force majeure or problems with delivery by the forwarding agents, ONERGYS shall not be liable for any delays or any additional costs or damages incurred as a result, since delivery is the responsibility of the shipping partner falls.
Suppliers and logistics partners struggle with restrictions and high volumes
The logistics situation is stable. Except for restriction from a few postcode areas in Europe, there are no areas that could not be served at present. The situation at border crossings has been partly changed by controls, with no restrictions on the movement of goods. Border closures, entry bans, restrictions at local, regional and international levels can make deliveries and pick-ups more difficult or, in exceptional cases, no longer possible.
Please allow enough time for a delay in delivery!
The goods leave our warehouse on time, but the running times are extended and there may be delays. We are not going to make firm deadlines in the current situation, as we cannot guarantee them. Of course, in cooperation with our partners and suppliers, despite adverse circumstances, we try to get your shipment on its way in the usual ONERGYS quality and speed. Please check in advance whether a smooth delivery is currently possible for you. Please also help us with a telephone number and a contact person for making communication and coordination possible in context of delivery.
Please contact us!
We are available by phone and email, as usual. If you are unable to reach your personal contact, please contact one of the following central e-mail addresses:
For questions about existing orders, deliveries and export: info@onergys.de
For questions to the accounting department or for payments: accounting@onergys.de
For questions about purchasing: purchase@onergys.de
Please stay at home and stay healthy!
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